Privacy Policy — wowpg Online Casino & Sportsbook
At wowpg, your privacy matters as much as your next big win. This Privacy Policy explains exactly what personal data we collect, why we collect it, how it is used, and the rights you hold as a player on our platform. We keep things transparent — no jargon overload, just straight-up clarity.
Last Updated: January 2026Data Security First
wowpg employs industry-standard SSL encryption across all data transmissions. Your personal details, GCash wallet references, and account credentials are protected at every layer of our platform infrastructure.
No Data Selling
wowpg does not sell, rent, or trade your personal data to third-party advertisers or data brokers — full stop. Your information stays within the wowpg ecosystem and is used only for the purposes described in this policy.
Your Rights Are Respected
As a wowpg player, you have the right to access, correct, and request deletion of your personal data at any time. Our support team processes data rights requests promptly and transparently.
KYC Data Protected
Identity documents submitted during KYC verification — including Philippine National IDs, passports, and UMID cards — are stored securely and used exclusively for regulatory compliance and fraud prevention purposes.
GCash & Maya Privacy
Payment data linked to your GCash, Maya, BPI, or BDO accounts is processed solely to facilitate deposits and withdrawals. wowpg does not store full payment credentials and does not share payment references with marketers.
Minimal Data Collection
wowpg follows a data minimisation principle — we only collect what is genuinely necessary to operate your account, process transactions, and comply with Philippine gaming regulations. No unnecessary data is gathered.
1 Introduction & Scope
wowpg is the Philippines' trusted online casino and sportsbook platform, designed specifically for Filipino players. We understand that when you share personal data with us — whether it's your name, your GCash number, or your gameplay history — you are placing a significant amount of trust in our platform. We take that trust seriously.
This Privacy Policy applies to all personal data collected through:
- The wowpg website at wowpg.app and its mobile-optimised interface;
- Account registration and Know Your Customer (KYC) verification processes;
- Deposits, withdrawals, and all financial transactions on the Platform;
- Customer support interactions via live chat or email;
- Participation in promotions, tournaments, and loyalty programmes;
- Cookies, analytics tools, and browser session data collected automatically.
This Policy is written in plain English and is intended to be fully understandable to Filipino players across Metro Manila, Cebu, Davao, Quezon City, Makati, and all other regions. If any part of this Policy is unclear, please contact our 24/7 support team via live chat for assistance.
2 Personal Data We Collect
wowpg collects only the personal data that is genuinely necessary to operate your account, comply with applicable Philippine gaming regulations, prevent fraud, and deliver a quality gaming experience. The categories of personal data we collect are as follows:
2.1 Registration Data
When you create a wowpg account, we collect: your full legal name, date of birth, email address, mobile number, and your chosen username and password (stored in hashed form — we never store plain-text passwords).
2.2 Identity Verification (KYC) Data
To comply with Philippine gaming regulations and anti-money laundering (AML) requirements, wowpg collects identity documents from players undergoing KYC verification. This may include:
- Philippine National ID, passport, driver's licence, SSS card, or UMID card;
- A selfie or live photo taken during the identity verification process;
- Proof of address (e.g., a utility bill or bank statement showing your Philippine address).
2.3 Financial Data
When processing deposits and withdrawals, wowpg collects the reference details of your chosen payment method — such as your GCash mobile number, Maya account reference, or bank account name and number for BPI, BDO, or Metrobank transfers. wowpg does not store full card numbers or banking credentials.
2.4 Gameplay & Transaction Data
wowpg automatically records gameplay activity including: games played, bet amounts in ₱ PHP, session durations, win/loss history, and bonus participation. This data is used for account management, responsible gaming monitoring, fraud prevention, and dispute resolution.
2.5 Technical & Device Data
When you access wowpg, our systems automatically collect technical data including: your IP address, browser type and version, operating system, device type, screen resolution, and session timestamps. This data is used for security monitoring, fraud detection, and platform optimisation.
2.6 Communications Data
If you contact wowpg support via live chat or email, we retain records of those communications to facilitate follow-up, quality assurance, and dispute resolution. Chat transcripts are stored securely and are not accessible to unauthorised parties.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Registration Data | Name, email, mobile, username | Account creation & login |
| KYC / Identity Data | Government ID, selfie, proof of address | Regulatory compliance & age verification |
| Financial Data | GCash number, bank account reference | Deposits & withdrawal processing |
| Gameplay Data | Bets placed, game history, session time | Account management & responsible gaming |
| Technical Data | IP address, device type, browser | Security & fraud prevention |
| Communications Data | Live chat logs, support emails | Support & dispute resolution |
3 How wowpg Uses Your Personal Data
wowpg uses the personal data it collects for specific, legitimate purposes. We do not process your data in ways that are incompatible with the purposes for which it was originally collected. The key uses of your data are described below:
- Account Operation: Creating and managing your wowpg account, verifying your identity, processing logins, and maintaining your PHP wallet balance;
- Transaction Processing: Handling GCash, Maya, BPI, BDO, and other payment method deposits and withdrawals securely and accurately;
- Regulatory Compliance: Meeting wowpg's obligations under applicable Philippine gaming regulations, anti-money laundering laws, and KYC requirements;
- Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent activity, unauthorised account access, money laundering, and bonus abuse;
- Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling behaviour and applying player-requested tools such as deposit limits and self-exclusion;
- Customer Support: Responding to your queries, resolving disputes, and maintaining support interaction records;
- Platform Improvement: Analysing aggregated, anonymised usage data to improve the wowpg interface, game offerings, and user experience;
- Marketing Communications: Sending promotional emails and notifications about wowpg offers — only where you have provided consent or where permitted under applicable law. You may opt out at any time.
4 Data Sharing & Third-Party Disclosure
wowpg does not sell, rent, or trade your personal data to third parties for their own commercial purposes. However, certain limited data sharing is necessary for wowpg to operate and comply with Philippine law. We may share your data with:
4.1 Payment Processors
To process your GCash, Maya, BPI, BDO, Metrobank, 7-Eleven CLiQQ, and USDT transactions, wowpg shares the minimum necessary financial reference data with the relevant payment processor. These processors are contractually bound to handle your data securely and to use it only for transaction processing purposes.
4.2 Identity Verification Services
wowpg may use third-party KYC verification service providers to validate government-issued Philippine identification documents. These providers are subject to strict data processing agreements and are not permitted to retain or independently use your identity data.
4.3 Regulatory Authorities
wowpg may be required to disclose player data to relevant Philippine regulatory authorities, law enforcement agencies, or courts in response to lawful requests, investigations, or legal proceedings. We will only disclose the minimum data required by law and will inform players of such disclosures where legally permitted to do so.
4.4 Anti-Fraud & AML Services
wowpg participates in industry-wide anti-fraud and anti-money laundering information sharing frameworks. In cases of suspected criminal activity, wowpg may share relevant account and transaction data with fraud prevention databases and AML monitoring services.
6 Data Retention
wowpg retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and gaming regulations. The general retention periods applied by wowpg are:
- Active Account Data: Retained for the full duration of your active wowpg account plus a minimum of 5 years after account closure, in accordance with AML and gaming regulatory requirements;
- KYC / Identity Documents: Retained for a minimum of 5 years following account closure or last transaction, as required under applicable Philippine AML regulations;
- Financial Transaction Records: Retained for a minimum of 5 years from the date of each transaction;
- Support Communications: Retained for up to 3 years from the date of the interaction;
- Analytics & Technical Data: Anonymised after 24 months and may be retained in aggregate form indefinitely for platform improvement purposes.
Upon expiry of the applicable retention period, wowpg will securely delete or irreversibly anonymise your personal data. Where deletion is not technically feasible (e.g., backup archives), your data will be isolated and protected from further processing until deletion is possible.
7 Data Security Measures
wowpg implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or disclosure. These measures include:
- SSL/TLS Encryption: All data transmitted between your device and wowpg servers is encrypted using industry-standard SSL/TLS protocols;
- Password Hashing: Account passwords are hashed using a strong cryptographic algorithm and are never stored in plain text;
- Two-Factor Authentication (2FA): wowpg strongly recommends enabling 2FA on your account for an additional layer of login security;
- Access Controls: Internal access to player data is restricted to authorised personnel on a strict need-to-know basis. All access is logged and audited;
- Intrusion Detection: wowpg's infrastructure is monitored 24/7 for unusual access patterns, potential breaches, and security incidents;
- Secure Data Centres: Player data is stored on secure servers with physical access controls, redundant systems, and regular security audits.
8 Your Data Rights as a wowpg Player
As a registered wowpg player, you hold specific rights in relation to your personal data. These rights are exercisable by contacting wowpg support via live chat or by emailing the support address listed in Section 12 of this Policy. wowpg will acknowledge all data rights requests within 5 business days and aim to fulfil them within 30 calendar days.
9 Minors & Age Restriction
wowpg strictly enforces the 21-year minimum age requirement applicable to casino-style online gambling in the Philippines. wowpg does not knowingly collect personal data from individuals under the age of 21. Our registration process includes age declaration and KYC age verification to enforce this restriction.
wowpg is strictly for players aged 21 years and above, consistent with applicable Philippine gaming regulations. If wowpg discovers that personal data has been collected from a player who is under 21 years of age, that data will be deleted immediately, the account will be closed, and any funds will be returned to the payment source where feasible.
If you are a parent or guardian and believe that a minor in your care has registered a wowpg account, please contact our support team immediately via live chat. We will investigate and take appropriate action without delay.
10 Third-Party Services & Links
wowpg's platform may reference or integrate with third-party services such as payment gateways (GCash, Maya, BPI, BDO), identity verification providers, and analytics tools. wowpg does not control the privacy practices of these third-party services and is not responsible for their data handling.
Each third-party service integrated into wowpg's platform has its own privacy policy governing how they handle data shared with them during a transaction or verification process. wow pg recommends that players review the privacy policies of any third-party payment or verification service they use in conjunction with their wowpg account.
11 Changes to This Privacy Policy
wowpg reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, changes in applicable Philippine law, or changes to the wowpg platform. When material changes are made to this Policy, wowpg will notify registered players by posting a prominent notice on the Platform and, where appropriate, by sending a notification to the email address associated with your account.
The updated Privacy Policy will display a revised "Last Updated" date at the top of this page. Your continued use of wowpg following the publication of an updated Policy constitutes your acceptance of the revised terms. If you do not agree with changes to this Policy, you should cease using the Platform and contact support to close your account.
12 Contact & Data Enquiries
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by wowpg, please contact us through the following channels. Our support team is staffed by Filipino-speaking agents who understand the needs of players across the Philippines.
Live Chat Support
Available 24/7 on the wowpg platform. Average first-response time is 3–5 minutes. Best for urgent account queries, data access requests, or immediate privacy concerns.
Email — Data Enquiries
For formal data rights requests, erasure requests, or written complaints: [email protected] — responses within 1–2 business days.
Your Privacy Is Protected at wowpg
Now that you know exactly how wowpg handles your data, explore the full casino and sportsbook experience with confidence — slots, live dealer, Tongits Go, PBA & NBA betting, all in ₱ PHP.