Terms & Conditions — wowpg Online Casino & Sportsbook

1 Acceptance of Terms

These Terms & Conditions govern all use of the wowpg website located at wowpg.app, its associated mobile-optimised interface, and all games, betting markets, promotions, and services offered therein (collectively, the "Platform"). By accessing or using any part of the Platform, you affirm that:

• You have read and understood these Terms in full;
• You are at least 21 years of age;
• You are not accessing the Platform from a jurisdiction where online gambling is prohibited by applicable law;
• You are acting on your own behalf and not as an agent or representative of another person;
• You are not a resident of any jurisdiction where participation in online gaming is unlawful.

Your continued use of wowpg following any published amendment to these Terms constitutes your ongoing acceptance of those changes. wowpg reserves the right to update these Terms at any time, with the most recent version always published on this page.

2 Eligibility & Age Verification

wowpg strictly enforces the 21-year minimum age requirement in accordance with applicable Philippine gaming regulations governing casino-style gambling. The following eligibility conditions apply to all players:

2.1 Minimum Age

You must be at least 21 years of age to register an account, make a deposit, or participate in any real-money game or betting activity on wowpg. This requirement is non-negotiable and applies to all Filipino and international players accessing the Platform.

2.2 Age Verification (KYC)

All players are required to complete the Know Your Customer (KYC) verification process. This involves submitting a valid government-issued identification document — such as a Philippine National ID, passport, driver's licence, or SSS/UMID card — along with a selfie or proof of address as required. wowpg may suspend withdrawal access and bonus eligibility pending KYC completion.

2.3 Geographic Restrictions

wowpg is intended for use by players located in the Philippines. Access from jurisdictions where online gambling is explicitly prohibited by local law is not permitted. It is the player's sole responsibility to determine whether their use of wowpg complies with the laws of their local jurisdiction.

2.4 Self-Exclusion Register

Individuals who have previously self-excluded from wowpg or any other gaming platform through a formal self-exclusion mechanism are not eligible to create a new account on wowpg. Attempting to circumvent a self-exclusion by creating a new account is a breach of these Terms.

3 Account Registration & Management

3.1 One Account Policy

Each player may hold only one active wowpg account at any time. Opening duplicate accounts — whether under the same or a different identity, device, IP address, or payment method — is strictly prohibited. Duplicate accounts detected by wowpg's fraud monitoring systems will be closed, and any balances across all associated accounts may be forfeited.

3.2 Accurate Information

You must provide accurate, complete, and current information during registration and must keep this information updated throughout your use of wowpg. Providing false, misleading, or fictitious information — including names, dates of birth, or identification documents — constitutes a material breach of these Terms and may result in immediate account termination.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your wowpg login credentials, including your username, password, and any two-factor authentication codes. wowpg recommends enabling two-factor authentication (2FA) on your account. You must notify wowpg support immediately if you suspect unauthorised access to your account. wowpg is not liable for losses arising from unauthorised access resulting from your failure to protect your login credentials.

3.4 Account Verification Requests

wowpg reserves the right to request identity verification documents at any time — including at registration, before processing a withdrawal, or following a significant change in account activity. Failure to provide requested documentation within the specified timeframe may result in suspension of withdrawal access or account closure.

4 Deposits, Withdrawals & Payments

4.1 Supported Payment Methods

wowpg supports the following payment methods for Filipino players: GCash, Maya (formerly PayMaya), BPI, BDO, Metrobank, 7-Eleven CLiQQ, and USDT. All transactions are processed in Philippine Peso (₱ PHP). USDT deposits are converted to PHP at the prevailing exchange rate at the time of deposit.

4.2 Deposit Processing

Deposits made via GCash and Maya are typically credited to your wowpg wallet within seconds of payment confirmation. Bank transfer deposits via BPI, BDO, or Metrobank may require additional processing time. wowpg is not responsible for delays caused by third-party payment processors or banking institutions.

4.3 Withdrawal Conditions

To be eligible for a withdrawal from wowpg, you must:

• Have completed the KYC verification process;
• Have deposited using a verified payment method;
• Not have any outstanding bonus wagering requirements tied to your withdrawable balance;
• Have a wowpg wallet balance that meets or exceeds the minimum withdrawal threshold.

Withdrawals will be returned to the same payment method used to deposit, wherever technically possible. wowpg reserves the right to conduct additional identity checks before processing withdrawal requests.

4.4 Withdrawal Processing Times

GCash and Maya withdrawals are typically processed within minutes of approval. Bank transfer withdrawals may take 1–3 business days depending on the receiving institution. Processing times may be extended during peak periods or when additional verification is required.

4.5 Funds Ownership

All funds deposited into your wowpg wallet remain yours and are held separately from wowpg operational funds. Bonus funds are not withdrawable until applicable wagering requirements have been fully met. wowpg does not pay interest on player wallet balances.

5 Bonuses, Promotions & Wagering Requirements

5.1 General Bonus Policy

wowpg offers various bonuses and promotions to registered players, including welcome bonuses, reload bonuses, free spins, cashback offers, and referral rewards. All bonuses are subject to the specific terms published on the promotion page for each offer. In the event of any conflict between a specific promotion's terms and these general Terms, the specific promotion terms shall prevail.

5.2 Wagering Requirements

Most wowpg bonuses carry a wagering requirement — expressed as a multiplier (e.g., 20x) applied to the bonus amount or the sum of the deposit and bonus. Until the wagering requirement is fully met, the bonus-derived portion of your balance is not available for withdrawal. Specific wagering multipliers, eligible games, and validity periods are disclosed clearly on each promotion page.

5.3 Bonus Abuse

wowpg reserves the right to void bonus funds and any winnings derived therefrom in cases of suspected bonus abuse, including but not limited to: placing low-risk bets designed to complete wagering requirements without genuine gameplay risk, exploiting promotional conditions in a manner inconsistent with their intent, or participating in coordinated bonus farming across multiple accounts.

5.4 Bonus Expiry

All wowpg bonuses carry an expiry date from the time they are credited to your account. Bonus funds and any associated winnings that remain subject to an unmet wagering requirement will automatically expire and be removed from your balance at the end of the validity period.

5.5 One Bonus at a Time

Unless otherwise stated in a specific promotion's terms, only one active bonus may be held in your wowpg wallet at a time. Opting into a second bonus while a previous bonus remains active and subject to wagering requirements may result in forfeiture of the earlier bonus.

6 Betting Rules & Game Conduct

6.1 Sportsbook Bets

All sports bets placed on wowpg — including PBA, NBA, UFC, boxing, and all other available markets — are subject to the specific rules of each sport and market as published in the wowpg sportsbook rules section. Bets accepted in error (e.g., due to obvious pricing mistakes) may be voided by wowpg at its sole discretion.

6.2 Casino Games

All casino games on wowpg — including live dealer games, slots, bingo, Tongits Go, and Fortune Tree — are governed by their individual game rules, which are accessible within each game interface. wowpg uses certified random number generation for all non-live casino games to ensure fair outcomes.

6.3 Bet Finality

Once a bet has been confirmed and accepted by the wowpg system, it cannot be cancelled, amended, or reversed by the player except where expressly permitted by a specific game or market's rules (e.g., cash-out functionality in the sportsbook).

6.4 Technical Failures

In the event of a technical failure, disconnection, or system error during a game or bet settlement, wowpg will use all available data logs to reconstruct the game state and apply a fair resolution. If a fair resolution cannot be determined, the relevant bets or game rounds may be voided and stakes returned to the player's wallet.

6.5 Minimum and Maximum Bets

Minimum and maximum bet limits vary by game, market, and player account tier. These limits are displayed within each game interface and sportsbook market before placing a wager. wowpg reserves the right to adjust individual player betting limits at its discretion.

7 Prohibited Conduct

The following activities are strictly prohibited on wowpg and will result in account suspension, balance forfeiture, and potential reporting to relevant Philippine authorities:

• Using automated software, bots, scripts, or any artificial intelligence tool to interact with wowpg games, the sportsbook, or any promotional mechanism;
• Colluding with other players or third parties to gain an unfair advantage in any game;
• Engaging in match-fixing, spot-fixing, or any arrangement designed to manipulate the outcome of a sporting event on which bets are placed;
• Laundering funds through the wowpg platform, including making deposits and withdrawals without genuine gaming activity;
• Using stolen, fraudulent, or unauthorised payment methods to fund a wowpg wallet;
• Exploiting software bugs, game glitches, or pricing errors for financial gain without reporting them to wowpg support;
• Creating multiple accounts for any purpose, including bonus farming or circumventing account restrictions;
• Accessing wowpg from a jurisdiction where doing so is prohibited by applicable law;
• Threatening, harassing, or abusing wowpg staff or other players through any communication channel.

8 Intellectual Property

All content on the wowpg platform — including but not limited to the wowpg brand name, logo, website design, game interfaces, graphics, text, software, promotional materials, and databases — is the proprietary intellectual property of wowpg or its licensed content providers and is protected under applicable Philippine and international intellectual property laws.

Players are granted a limited, non-exclusive, non-transferable licence to access and use the wowpg platform solely for personal, non-commercial entertainment purposes. This licence does not include the right to:

• Reproduce, redistribute, or commercially exploit any wowpg content;
• Reverse-engineer, decompile, or disassemble any wowpg software;
• Remove, obscure, or alter any copyright, trademark, or proprietary notice on the Platform;
• Use the wowpg brand name or logo in any manner not expressly authorised in writing by wowpg.

9 Limitation of Liability

To the maximum extent permitted by applicable law, wowpg's total aggregate liability to any player arising from or in connection with these Terms, the Platform, or any game or transaction thereon shall be limited to the net amount deposited by that player in the 30-day period immediately preceding the event giving rise to the claim.

wowpg expressly disclaims liability for:

• Losses arising from internet connectivity issues, device failures, or third-party service interruptions beyond wowpg's control;
• Indirect, consequential, incidental, or punitive damages of any kind;
• Loss of profits, loss of opportunity, or loss of data arising from the use or inability to use the Platform;
• Decisions made by players in reliance on information published on the Platform, including odds, statistics, or game result data.

10 Privacy & Data Protection

wowpg collects, stores, and processes personal data from registered players in accordance with its Privacy Policy, which forms an integral part of these Terms and should be read alongside them. By registering a wowpg account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

Key data practices include:

• Personal and identity data collected during registration and KYC are used solely for account management, fraud prevention, and regulatory compliance;
• Payment data (GCash wallet numbers, bank account references) is used exclusively for processing transactions and is not shared with third parties for marketing purposes;
• wowpg does not sell player data to third parties;
• Players have the right to request access to, correction of, or deletion of their personal data by contacting wowpg support.

11 Responsible Gaming

wowpg is committed to promoting responsible gaming practices among all Filipino players on the Platform. The following tools and policies form part of this commitment:

11.1 Responsible Gaming Tools

All registered wowpg players have access to the following self-management tools directly from their account dashboard:

• Deposit Limits — Set daily, weekly, or monthly PHP deposit caps;
• Session Time Reminders — Receive automatic alerts after a set play duration;
• Cooling-Off Periods — Pause real-money access for 24 hours, 7 days, or 30 days;
• Self-Exclusion — Permanently or temporarily suspend your wowpg account.

11.2 Self-Exclusion Policy

Players who wish to self-exclude may do so by contacting wowpg support via live chat. A self-exclusion request will be actioned within 24 hours of submission. During a self-exclusion period, wowpg will take all reasonable steps to prevent marketing communications from reaching the excluded player. Any remaining PHP wallet balance at the time of self-exclusion will be returned to the player's nominated GCash or Maya account.

11.3 Problem Gambling

If you believe that gambling is negatively affecting your finances, mental health, or relationships, wowpg strongly encourages you to seek help. Gambling should be entertainment — not a way to generate income or recover losses. Please visit our Responsible Gaming page for more information and support resources.

12 Account Suspension & Termination

12.1 Termination by wowpg

wowpg reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, with or without prior notice, in circumstances including but not limited to:

• Breach of any provision of these Terms;
• Reasonable suspicion of fraud, money laundering, or prohibited conduct;
• Failure to complete KYC verification within the requested timeframe;
• Regulatory direction from a competent Philippine authority;
• Provision of materially false information during registration or KYC.

12.2 Termination by Player

You may close your wowpg account at any time by contacting support via live chat or by using the self-closure option in your account settings. Upon voluntary closure, any verified PHP wallet balance will be refunded to your nominated payment method within the standard withdrawal processing timeframe, provided all KYC and wagering conditions have been met.

12.3 Effect of Termination

Upon termination of your account — whether initiated by wowpg or by you — your licence to use the Platform ceases immediately. Provisions of these Terms that by their nature should survive termination (including but not limited to Sections 7, 8, 9, and 14) shall continue in full force and effect.

13 Amendments to These Terms

wowpg reserves the right to modify, update, or replace any part of these Terms & Conditions at any time. When material changes are made, wowpg will notify registered players via a notice on the Platform or via the email address associated with their account. The updated Terms will display a revised "Last Updated" date at the top of this page.

Your continued use of wowpg following the posting of updated Terms constitutes your acceptance of those changes. If you do not agree with the updated Terms, you must immediately cease using the Platform and contact support to close your account.

14 Governing Law & Dispute Resolution

14.1 Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to conflict of law principles. wowpg operates in compliance with applicable Philippine gaming regulations as administered by the relevant regulatory authority.

14.2 Informal Resolution

In the event of any dispute, complaint, or claim arising from your use of wowpg, we encourage you to first contact wowpg support via live chat to seek an informal resolution. Our support team, available 24/7, will endeavour to resolve all player concerns fairly and promptly — most issues are resolved within 3–5 minutes of initial contact.

14.3 Formal Dispute Process

If a dispute cannot be resolved informally, you may escalate your complaint in writing to wowpg by emailing the support address on this page. wowpg will acknowledge your complaint within 5 business days and provide a final written resolution within 30 calendar days. If you remain unsatisfied with wowpg's resolution, you may seek recourse through the relevant Philippine dispute resolution mechanisms.

14.4 Waiver of Class Actions

To the fullest extent permitted by applicable Philippine law, all disputes between you and wowpg must be resolved on an individual basis. You waive any right to participate in any class action, collective proceeding, or representative action against wowpg.

15 Contact Information

If you have any questions, concerns, or feedback regarding these Terms & Conditions, please do not hesitate to reach out to the wowpg support team through any of the following channels: