Responsible Gaming at wowpg

Our Responsible Gaming Philosophy

wowpg was built for Filipino players who enjoy online casino games, sports betting on PBA and NBA, slots, Tongits Go, Bingo, and live dealer action — all as a form of entertainment. We recognise that for the vast majority of players, gambling is a fun leisure activity. But we also know that for some individuals, gambling can become problematic, and we take that responsibility seriously.

Our responsible gaming programme is not just a regulatory checkbox — it is a core part of how wowpg operates. Every feature, from our self-exclusion tools to our reality check pop-ups, exists because we genuinely care about the welfare of every player on our platform, whether you are in Quezon City, Makati, Cebu, Davao, or anywhere else across the Philippines.

wowpg operates under the framework of applicable Philippine gaming regulations, and our responsible gaming standards align with the guidelines set by the Philippine Amusement and Gaming Corporation (PAGCOR). We are committed to providing a safe, fair, and transparent gaming environment for all Filipino adults aged 21 and above.

Age Restriction: 21+ Policy

Under applicable Philippine gaming regulations and wowpg's own Terms & Conditions, you must be at least 21 years of age to register and play on wowpg. This is a strict requirement — not a suggestion. wowpg enforces this rule through:

• Age declaration during the account registration process;
• Mandatory KYC (Know Your Customer) identity verification using government-issued Philippine IDs before withdrawals are processed;
• Random identity checks triggered by suspicious account activity or large transactions;
• Immediate account suspension and return of funds if a player is found to be under 21 years of age.

Recognising Problem Gambling Warning Signs

Problem gambling can develop gradually and is often difficult to spot from the inside. wowpg encourages all players to periodically review their gambling habits and watch out for these warning signs. If any of these sound familiar, it may be time to use our responsible gaming tools or seek outside support.

Self-Assessment Questionnaire

Ask yourself the following questions honestly. This is not a clinical diagnostic tool, but it is a useful starting point for reflecting on your relationship with gambling. If you answer "Yes" to any of these questions, we strongly encourage you to use wowpg's responsible gaming tools or speak with a support professional.

Responsible Gaming Tools Available on wowpg

wowpg provides a full suite of responsible gaming tools that can be accessed through your account settings at any time. All tools are free to use and take effect promptly once requested. Here is what is available to every registered player:

Self-Exclusion: How It Works at wowpg

Self-exclusion is the most powerful responsible gaming tool available on wowpg. It is designed for players who feel their gambling is becoming difficult to control and who want a firm, enforced break from the platform. Here is exactly how it works:

Exclusion Periods Available

• 30 days — A short-term break for players who want to pause and reflect;
• 90 days — A medium-term exclusion allowing time to reassess gambling habits;
• 6 months — An extended break with structured support options;
• 1 year — A long-term exclusion for players experiencing significant difficulties;
• Permanent — Indefinite account closure with no option to reopen.

What Happens During Self-Exclusion

• Your wowpg account is immediately suspended — you cannot log in from any device;
• All pending bonus offers, free spins, and promotional communications are cancelled;
• Your account balance is preserved and will be returned to your registered GCash, Maya, or bank account upon request;
• wowpg's systems will flag any attempt to create a new account from the same device, IP address, or identity documents during the exclusion period;
• At the end of a time-limited exclusion period, reactivation is not automatic — you must contact support and complete a 24-hour cooling-off confirmation step.

Guidance for Parents & Guardians

If you have a computer, tablet, or smartphone that is shared with children or teenagers in your household in Metro Manila, Cebu, Davao, or elsewhere in the Philippines, it is important to take steps to prevent minors from accessing wowpg and similar online gambling platforms.

wowpg recommends the following measures for parents and guardians:

• Keep your wowpg login credentials strictly private — do not save passwords in shared browsers;
• Enable parental control software on shared devices and household routers to block gambling-related websites;
• Have open conversations with your children about the risks of gambling and the legal age requirement of 21+ in the Philippines;
• Review browser history periodically on shared devices to check for signs of underage gambling activity;
• If you suspect a minor has created an account on wowpg, contact our support team immediately — we will investigate and close the account without delay.

PAGCOR Responsible Gaming Resources

The Philippine Amusement and Gaming Corporation (PAGCOR) is the primary regulatory body overseeing gaming operations in the Philippines. PAGCOR maintains a dedicated responsible gaming programme that provides resources, guidance, and support for Filipino players who may be experiencing gambling-related difficulties.

wowpg aligns its responsible gaming standards with PAGCOR's framework and encourages players to familiarise themselves with the resources available through the regulator. PAGCOR's responsible gaming initiatives include:

• A national self-exclusion registry that covers multiple licensed gaming venues and platforms across the Philippines;
• Public awareness campaigns about the risks of problem gambling targeting communities across Metro Manila, Visayas, and Mindanao;
• Guidance materials available in English and Filipino on recognising and addressing problem gambling behaviour;
• Coordination with licensed operators, including online platforms, to enforce responsible gaming standards industry-wide.

Getting Help — You Are Not Alone

If gambling is causing stress, financial difficulty, or conflict in your relationships, reaching out for help is the right move — and it takes real courage. wowpg's support team is trained to handle responsible gaming concerns with sensitivity and without judgment. Whether you are a player in Makati, a family member in Cebu concerned about a loved one, or anyone across the Philippines seeking guidance, help is available.

Tips for Keeping Gambling Enjoyable

• Set a fixed entertainment budget for gambling each month — treat it like a night out, not an investment;
• Always set a session time limit before you start playing — and stick to it;
• Never gamble when you are emotionally upset, drunk, or under significant financial pressure;
• Balance your gambling sessions with other hobbies and social activities;
• Take regular breaks during longer sessions — step away, hydrate, and reset;
• Remember that the house always has an edge over the long term — wins are never guaranteed;
• Enjoy the games themselves, not just the prospect of winning — slots, Tongits Go, and live dealer games are built to be entertaining first.